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Construction CRM Software for a Renovation & Construction Company

Client & Context

Building a Stronger Digital Foundation for a Construction Business

Build Out Home Solutions is a residential renovation and construction company providing home improvement, remodeling, and custom building services for homeowners across Canada. The company needed more than a basic website refresh. Its goal was to create a stronger professional online presence while improving how customer information, project activity, inquiries, and internal administrative work were managed. Infigo Solutions was engaged to design and develop the company's website alongside a custom CRM-related software solution tailored to its operational needs.
Residential construction company using custom CRM software and digital project management tools
Construction company workflow challenges across CRM website and project management processes

Challenge

The Challenge: Managing Growth Across Disconnected Digital Processes

  • The client wanted to improve its online presence while also reducing friction inside day-to-day operations. Customer communication, project information, inquiries, administrative work, and internal workflows needed a more structured digital foundation. The company therefore required a solution that could support both the customer-facing side of the business and its internal operational processes. The objective was to create a professional website while also introducing custom software capabilities that could help reduce manual administration, improve workflow efficiency, and make customer and project information easier to manage. A generic CRM alone would not necessarily reflect the company's existing processes, so the engagement required a solution shaped around how the construction business actually operated.

What We Built

The Solution: Custom Construction CRM Software and a Modern Website

Infigo Solutions designed and developed a responsive website together with CRM-related custom software for the client's construction and renovation operations. The engagement included: - website design and development - UI/UX planning - mobile responsiveness - CRM-related custom software development - workflow automation - reporting functionality - system integration - administrative dashboard functionality - customer management features - project and inquiry management tools The website created a stronger digital presence for prospective customers, while the custom software addressed operational requirements behind the scenes. Rather than treating the CRM as a standalone database, the solution focused on supporting the broader workflow around customers, projects, inquiries, reporting, and administrative work. This gave the business a more tailored alternative to forcing its processes into generic software.
Team: 2–5 specialistsTimeline: Mar 2023 – Feb 2024
Custom construction CRM software with customer project reporting and workflow management features

5.0/5

Verified Client Rating

2–5

Project Team

5.0/5

Schedule Rating

Results

The Results: Better Visibility and More Efficient Construction Workflows

The completed solution improved the client's online visibility and created a better digital experience for prospective customers. On the operational side, the custom software reduced manual administrative work and improved workflow efficiency. It also helped the team manage customer information and project tracking more effectively. The client reported an increase in qualified inquiries through the website and highlighted Infigo Solutions' ability to understand both the company's business processes and its technical requirements. Project management remained organized and transparent throughout the engagement, with consistent communication, regular progress updates, and responsive handling of questions and feedback. The project received a verified 5.0/5 Clutch rating, including 5.0 scores for quality, schedule, cost, and willingness to refer.
Improved construction CRM workflow customer management and qualified website inquiries

“They delivered practical solutions that improved our day-to-day operations.”

Brandon Walksman, Owner

Verified on Clutch

See the original client feedback and full project review.

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Related Questions

Clear Answers To Help You

Construction CRM software helps construction and renovation businesses organize customer information, inquiries, project-related communication, workflows, reporting, and other operational data in a more structured system.

A custom CRM can be useful when generic software does not match the company's sales process, project workflows, reporting requirements, integrations, customer-management needs, or internal operating procedures.

Infigo Solutions developed a responsive website and CRM-related custom software that included workflow automation, reporting, system integration, an administrative dashboard, customer-management functionality, and tools for managing projects and inquiries.

According to the client, the custom software reduced manual administrative work, improved workflow efficiency, and helped the team manage customer information and project tracking more effectively.

Yes. The engagement included website design and development, UI/UX planning, mobile responsiveness, and functionality intended to improve the company's professional online presence and customer experience.

The client reported improved online visibility, better workflow efficiency, reduced manual administrative work, improved customer and project tracking, and increased qualified inquiries through the website.
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Testimonials

See What Others Are Saying

Infigo Solutions Reviews5.041 reviews
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5.0“We appreciated their willingness to break the project into manageable stages and discuss progress with us.”Owner, PA Electrical commissioningVerified Review
5.0“The most impressive thing about Infigo Solutions was their ability to understand our business requirements.”Marketing Director, Cleaning & Painting Company
5.0“Our experience was extremely positive overall.”Marketing Director, Fateh Ultra Con LtdVerified Review
5.0“They delivered practical solutions that improved our day-to-day operations.”Owner, Build out home solutionsVerified Review
5.0“The team was knowledgeable, responsive, and committed to delivering quality work.”Marketing Director, 5 stars reno designsVerified Review
5.0“Their experience in website and software development was evident throughout.”Marketing Team, Global TowingVerified Review
5.0“What stood out most was their ability to provide highly skilled professionals who integrated seamlessly with our team.”Marketing Team, yellow Bird Renos
5.0“The team demonstrated strong technical expertise, professionalism, and a genuine commitment to our success.”Marketing Director, Fas Trak MovingVerified Review
5.0“The team was responsive, technically skilled, and committed to delivering a solution that met our expectations.”Marketing Director, Elite Pro ConcreteVerified Review
5.0“What stood out most was their flexibility and ability to adapt to our business needs.”Owner, Umbrella MoversVerified Review
5.0“What impressed us was their understanding of our business processes and translating them into practical solutions.”Marketing Director, BM Land ScapingVerified Review
5.0“The team combined strong technical expertise with a collaborative approach.”Marketing Director, Cramers BreakingVerified Review
ExcellentRating 57 ReviewsGoodFirms
Infigo Solutions delivered a user-friendly MVP and made the entire development process smoothOur experience with Infigo Solutions was smooth and positive. They quickly grasped our operational needs and translated them into a practical MVP that our team could adopt immediately. Their communication was clear and responsive throughout development—they genuinely incorporated our feedback at every stage, making the entire process collaborative and efficient.
Infigo Solutions delivered a professional, responsive, and user-friendly websiteOur experience with Infigo Solutions was excellent from start to finish. They took genuine time to understand our business and what we wanted our website to achieve before moving into development. The team was professional, responsive, and genuinely open to our feedback throughout the project. They created a modern, responsive website that clearly presents our flooring installation, refinishing, repair, and consultation services, giving potential customers a much better experience when exploring our work and requesting quotes. Their attention to detail, communication, and willingness to make adjustments really stood out. The website has delivered exactly what we needed to represent our business online.
Infigo Solutions delivered a reliable custom software solution with excellent technical support.Our experience with Infigo Solutions was smooth and professional. They took time to understand our electrical commissioning operations and delivered custom software that streamlined our workflows and improved how we manage day-to-day processes. The team was responsive, technically skilled, and easy to collaborate with—they built a system our staff actually enjoys using.
Infigo Solutions delivered our MVP efficiently with excellent technical expertise and communication.Working with Infigo Solutions was smooth and professional. Their team grasped our MVP requirements immediately, communicated clearly throughout, and delivered a solid technical foundation for our roofing platform. What impressed me most was their responsiveness and refusal to cut corners—they built core features properly while architecting for scale, which gives us a real advantage as we grow.
Smooth collaboration with a capable and responsive development team.Working with Infigo Solutions was smooth and straightforward. They took time to understand our childcare operations and built a platform that actually solved our problems rather than forcing us into a generic mold. The team was consistently responsive to our feedback and stayed professional throughout, which made the whole process collaborative and efficient.
Professional service, smooth communication, and a website that met our needs.Working with Infigo Solutions on our website was a genuinely smooth experience. The team quickly grasped what our cleaning and painting business needed, then delivered a modern site that actually represents us well. They were responsive to every piece of feedback we gave and actively suggested improvements rather than just following our instructions. The whole development process felt collaborative and professional, making it easy for us to stay involved without any stress.
A professional and seamless experience, with responsive communicationOur experience with Infigo Solutions was professional and straightforward from start to finish. The team genuinely understood our towing and collision business and built a website that actually works for us, not just a generic template. They were responsive to every request, thoughtful about usability and design, and receptive when we wanted changes. The result is a polished, user-friendly site that clearly presents our services and makes it easy for customers to contact us.
Collaboration
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